Terms of Service
These terms are a contract between you and eSimko (“eSIMko”, “we”) for the use of the eSIMko website, web app and mobile apps and the prepaid eSIM data plans sold through them. By creating an account or buying a plan you accept them.
1. What we sell
Prepaid mobile-data plans delivered as an eSIM profile (a QR code / activation code) for the destination and period shown at checkout. Plans are data-only unless stated otherwise — they do not include a phone number, calls or SMS. Coverage and speed depend on the local partner networks and your location, and may vary.
2. Your device
You are responsible for checking that your phone is eSIM-compatible and carrier-unlocked before buying. Installation instructions are in the app; our support team is happy to help, but we cannot refund a plan because a device turned out to be locked or incompatible after the eSIM was issued.
3. Validity, usage and top-ups
- A plan’s validity period starts when the eSIM first connects to a network in the destination (or as stated on the plan) and ends after the number of days shown, or when the data is used up — whichever comes first.
- Usage shown in the app is updated regularly from the network but may lag by some minutes.
- Unused data is not carried over and has no cash value. Where available, top-ups add data to an active eSIM; otherwise you can buy a new plan.
- Plans are for personal use and fair use applies; “unlimited” plans may be slowed after the daily fair-use allowance stated on the plan.
4. Prices and payment
Prices are shown in US dollars and include applicable taxes unless stated otherwise. Payment is taken at checkout. Promo codes apply only to the orders and periods stated and cannot be exchanged for cash.
5. Refunds
Because an eSIM profile is issued to you immediately and cannot be resold, plans are non-refundable once the eSIM has been installed or activated. If a plan could not be delivered, or a profile is faulty and we cannot fix it, we will replace it or refund it in full. Contact support@esimko.net within 14 days of purchase. Nothing here limits rights you have under mandatory consumer law.
6. Your account
Keep your password private and tell us if you think someone else is using your account. You must give accurate information and be at least 16. We may suspend accounts used for fraud, resale, or in breach of these terms or the law.
7. Acceptable use
Do not use the Service for anything unlawful, to send spam, to attack networks, or in a way that harms other users or our providers. Local laws on telecom use apply in the destination.
8. Liability
We provide connectivity through third-party networks and cannot guarantee uninterrupted service. To the extent permitted by law, our total liability for any claim relating to a plan is limited to the price you paid for that plan, and we are not liable for indirect losses (missed connections, lost business, etc.).
9. Changes and law
We may update these terms; the current version is always at this address and the date above will change. These terms are governed by the laws of the Republic of Armenia, without prejudice to mandatory consumer protection rules where you live.
eSimko · Yerevan, Armenia · support@esimko.net